Training with Visionary Network
Visionary Network offers practical, high quality training designed for local government teams who want to strengthen knowledge, improve confidence and deliver better outcomes. Our sessions are grounded in real service experience and shaped by the day to day challenges facing councils and partner organisations.
We provide training across a range of specialist areas, including artificial intelligence, social policy, subsidy maximisation, Civica Revenues and Benefits, and Civica Cloud. Whether you are looking to build core knowledge, refresh staff skills, support service change or explore new ways of working, we can tailor training to meet your needs.
Our approach is practical, accessible and informed by current policy, operational reality and system knowledge. We understand that training needs to do more than explain theory; it must help officers apply learning confidently in live service environments. That is why our sessions focus on clarity, relevance and real world use.
Our training areas
AI for Revenues and Benefits and wider local government services
We help teams understand how artificial intelligence can be used safely, effectively and responsibly in public services. Training can cover practical use cases, governance, prompting, workflow improvement, resident communications, reporting and service design. Our aim is to help councils make sensible use of AI while maintaining professional judgement, accountability and trust.
Social policy, in collaboration with Better Policy
In collaboration with Better Policy, we offer training that helps organisations understand the wider social policy landscape and its operational implications. This includes welfare reform, poverty, affordability, support for vulnerable households, service demand and the relationship between national policy and local delivery. These sessions are ideal for teams who want to connect frontline practice with the bigger policy picture.
Subsidy maximisation
Our subsidy maximisation training supports councils to strengthen their understanding of subsidy arrangements, improve accuracy and identify opportunities to maximise legitimate income. Sessions can be tailored to different levels of experience and may include subsidy principles, common risks, audit issues, data quality and practical steps to improve performance.
Civica Revenues and Benefits
We provide training for officers and managers using Civica Revenues and Benefits, with a focus on effective system use, good practice and service improvement. Sessions can include assessment processes, workflows, billing, recovery, system configuration, quality assurance and practical problem solving. Training is designed to help teams build confidence and make better use of the system in support of operational performance.
Civica Cloud
As services continue to evolve, many councils are looking to strengthen their understanding of Civica Cloud and how it can support modern service delivery. Our training can help staff and managers understand the platform, key processes, practical differences from legacy arrangements and the implications for day to day working. We focus on helping services adapt confidently and effectively.
Who our training is for
Our training is suitable for:
- Revenues and Benefits teams
- managers and team leaders
- policy and performance officers
- customer service teams
- transformation and digital leads
- senior officers and service sponsors
We can deliver sessions for small teams, larger groups or mixed audiences, depending on the subject and your objectives.
Delivery options
Training can be delivered in a format that suits your organisation, including:
- online sessions
- in person workshops
- single topic briefings
- multi session programmes
- tailored packages linked to your service priorities
We can also adapt content for introductory, intermediate or more advanced audiences.
Why choose Visionary Network
Visionary Network combines operational experience, policy insight and practical system knowledge. Our training is designed by people who understand local government services and the pressures they face. We focus on helping teams learn in ways that are useful, realistic and directly relevant to their work.
Our aim is simple: to provide training that is clear, credible and immediately valuable.
Talk to us
If you would like to discuss training for your team or organisation, please get in touch. We would be pleased to help you shape a programme that reflects your priorities, your systems and your service context.
07946800171