The Independent Revenues and Benefits Monday Discussion Group spent much of its 2 March session exploring a question that is rapidly moving from policy theory into operational reality: what does the changing world of work mean for local authority services, especially revenues, benefits, council tax support, customer services and fraud? The discussion ranged across labour…
Category: AI
Monday Discussion Group: Budget Expectations, Council Tax Premiums, Fraud Pressures and Deprivation Indices
Summary of participant views – 24 November 2025 This week’s Monday Discussion Group opened with a sense of déjà vu. With the Budget only days away, Malcolm Gardner remarked that most of its contents seemed to have been pre-announced, leaving little mystery for Wednesday. Paul Howarth agreed, noting that Budget leaks usually reflect firm Treasury…
Procurement Pain and Populism: Local Government Under Pressure
Independent R&B Monday Discussion Group – 20 October 2025 The latest Independent R&B discussion opened with Malcolm Gardner wryly noting that the week’s agenda looked like “a bit of a hodgepodge”—ranging from procurement headaches to welfare reform, the leaked Reform UK video from Kent, and the ever-growing fiscal squeeze on councils. Procurement: Avoidance, Waivers and…
Reform, Robots and Reality: The Monday Discussion Group Takes on Property Tax and AI
It was a damp Yorkshire morning when Malcolm Gardner opened the latest Independent Revenues & Benefits Monday Discussion Group, musing that his wife had suggested mowing the grass in the drizzle — a comment that drew knowing laughter from the regulars logging in from across the country. Once the coffee cups were raised and the…
Mid-Break Highlights from the Independent Revenues & Benefits Discussion Group
1 September 2025 We’re on our summer pause, so instead of a live session this week we’ve shared the second mid-break slide pack. It’s a chance to catch up on what’s happening across revenues and benefits while we recharge. We’ll be back together on Monday 8 September. So, what’s inside this week’s pack? Plenty to…
Revenues and Benefits Discussion Group – August 2025 Highlights
There is no session this week as the summer break continues on the meantime here is a summary of what has been happening over the last two weeks. The group will return on Monday 8 September. Welfare and Sickness Trends Nearly 2.8 million people are now out of work due to long-term sickness, pushing the…
Local Government’s Breaking Point: Financial Fragility, Workforce Decline, and the Failure to Focus on Outcomes
Summary of the Independent Revenues & Benefits Discussion Group – 14 July 2025 At the most recent Independent Revenues & Benefits (R&B) Discussion Group, chaired by Malcolm Gardner, local government professionals gave a sobering assessment of the sector’s current state. With escalating financial deficits, an ageing and shrinking workforce, and new pressures from political reforms,…
Independent R&B Discussion Group: Spending Review Analysis
The latest meeting of the Independent R&B Discussion Group, chaired by Malcolm Gardner, convened to discuss the recent Spending Review and its implications across government departments, local authorities, and welfare provision. The session included detailed contributions from a range of experts: Paul Howarth, Gareth Morgan, Alex Clegg, Rachael Walker, Sean O’Sullivan, Robert Fox, and Bob…
Reform UK’s “Department of National Efficiency”: A High-Stakes Gamble in Local Government Reform
Malcolm Gardner June 2025 Reform UK’s newly launched “Department of Government Efficiency” (DOGE) is pitched as a radical instrument to root out waste, overhaul council finances, and deploy tech-led solutions to chronic inefficiencies. Inspired by the controversial U.S. DOGE initiative under Elon Musk, the UK version aims to deliver rapid savings through forensic audits, AI…
Lessons for Revenue and Benefits Services on the Use of Data: Insights from the National Data Guardian’s Warning
The effective use of data is fundamental to the operations of any public service, including revenue and benefits services. However, the way data is described and managed is just as crucial as the data itself. Drawing lessons from the National Data Guardian for Health and Social Care, Dr Nicola Byrne’s recent warnings about the misuse…