The effective use of data is fundamental to the operations of any public service, including revenue and benefits services. However, the way data is described and managed is just as crucial as the data itself. Drawing lessons from the National Data Guardian for Health and Social Care, Dr Nicola Byrne’s recent warnings about the misuse…
Category: ICT & support products
Economic Challenges and AI Opportunities for Local Government
Difficult Inheritance: Navigating Weak Growth and High Debt The new government steps into an economic quagmire marked by weak growth, high taxes, and a government debt that has tripled since 2007. Public spending is teetering on the brink of crisis with deteriorating public services adding to the urgency. Fiscal pressures are mounting due to an…
Risk Warning: Confidential Data and Intellectual Property Vulnerabilities Due to Generative AI Systems
Attention is drawn to the emerging and substantial risk associated with the inadvertent mining of confidential data and proprietary intellectual property stored within SharePoint by generative AI systems, including but not limited to ChatGPT and Copilot technologies. Generative AI systems, designed to optimize data processing and content generation, possess the capability to access, analyse, and…
The Role of Ascendant Solutions and Smarter Demo in Local Government
Ascendant Solutions: Richard Handy’s discussion highlighted how local councils are leveraging Ascendant’s products to streamline processes for applications for support, grants, and services. The mention of a “data lake” used by Barnsley is particularly noteworthy. Data lakes allow for the storage of vast amounts of raw data in its native format. This approach enables councils…
Automation and AI 2024 Season: GovTech on Automation & Visionary network on Co-Pilots
We kicked off our Automation and AI for Revenues and Benefits 2004 series with a fantastic talk on automation by GovTech’s Graeme Maychell and Malcolm Gardner from Visionary Network’s Co-Pilots team, with Kevin Stewart hosting the session. Graeme shared how automation can help councils manage their resources better, save money, and get things done faster,…
Reforming Council Tax Reduction Schemes
The Government didn’t make life easy for local authorities when council tax reduction schemes were introduced in 2013. Local authorities were not given much time to prepare the way, so it was unsurprising that most schemes followed the default regulations and ended up very similar to Council Tax Benefit. Local authorities in England were also…
How we are working with Local Authorities to improve welfare service delivery
Manu Peleteiro Co-founder at Inbest Local Authorities play a pivotal role in administering benefits, emergency grants, and vital welfare services. They are at the forefront of supporting their vulnerable residents during the Cost-of-Living crisis – and now the looming mortgage crisis. However, ensuring all residents receive their rightful entitlements presents the following challenges: Consequently, a staggering…
UK Government Outsourcing: Rewarding Corporate Misconduct?
How does the UK government reward companies that violate regulations and face more than £500m in fines? It outsources essential public services to them. Let’s call it out as it is. Recent analysis by the Observer has unearthed a shocking revelation: the UK government, in its outsourcing endeavors, has not just been kind but alarmingly…
Council Tax Reduction Schemes: Trends, Variations and the Power of Technology
This past Monday, we plunged into an insightful discussion about EntitledTo’s annual review on council tax reduction (CTR) schemes. Karen Holmes, a notable figure from E2, expertly steered the conversation, with a host of panellists offering valuable insights. Three key takeaways emerged from the review: The latter point sparked a vibrant debate. Paul Howarth and…
R&B Independent Discussion Group Automation Special 3/4
This week we had the third session of our “Automation February” workshops with three interesting speakers Zoe Charlesworth Daniel Pearce Malcolm Gardner A great case study from Daniel Pearce, which really got under the skin of how automation realistically works and can produce real savings for the local authority and better services to the citizen….