About Malcolm
Malcolm has built a diverse and influential career over several decades. He began in the IT industry in the late 1970s before moving into local government, where his early work on Housing Benefit systems and leadership of Revenues and Benefits services made him an early adopter of data analytics and electronic processes.
As a consultant, he continued to champion greater efficiency, accuracy and better outcomes for residents. His experience also covers performance management, behavioural change and professional standards for local authority fraud investigations.
Malcolm revived Visionary Network as a not-for-profit organisation dedicated to modernising local government through practical reform, evidence-led design and responsible use of technologies such as AI. He now specialises in redesigning local taxation and welfare schemes, combining strong governance with a detailed understanding of how systems affect real people.