This popular training is being rerun from 11 May 2026 2pm
Brochure
Sylibus
07946800171
Why this AI course is the one for you
Artificial intelligence is everywhere at the moment, but much of what is on offer is either too technical, too generic or too detached from the day to day reality of local government. This course is different.
It has been designed specifically for Revenues and Benefits services and related council teams. It focuses on the work you actually do: reports, letters, resident communication, casework support, quality checking, workload management, policy briefings and service improvement. Rather than talking in abstract terms about what AI might do one day, this course shows you how to use it well now, safely, practically and with confidence.
What makes this course particularly valuable is that it is rooted in operational reality. We understand the pressures facing councils: limited capacity, rising demand, tight deadlines, audit sensitivity and the need to balance efficiency with fairness and accountability. The training is built around those realities, helping you save time and improve consistency without losing professional judgement.
This is not a sales pitch for technology and it is not a lesson in replacing officers with machines. It is a practical course about using AI as a tool to support better work. You will learn where it can genuinely help, where caution is needed and how to use it in a way that strengthens rather than weakens service quality.
The sessions are highly practical. You will see real use cases, realistic examples and clear demonstrations using tools such as ChatGPT, Claude, Gemini, Perplexity and NotebookLM, alongside discussion of when and why different tools may be useful. The focus throughout is on outcomes: writing more clearly, analysing information more quickly, structuring work better and improving communication with residents and stakeholders.
Another reason this course stands out is that it treats governance, information security and professional responsibility seriously. AI can be powerful, but public service teams need to use it properly. We cover the guardrails as well as the opportunities, so participants leave better equipped to use AI in a way that is responsible, proportionate and suited to a council environment.
The course is also designed to be accessible. You do not need to be technical, and you do not need prior experience with AI tools. Whether you are curious, cautious or already experimenting, the training helps you build confidence step by step. More experienced users will also benefit from seeing better prompting techniques, broader use cases and more structured ways to embed AI into daily work.
Most importantly, this course is led by people who understand the sector. It is shaped by experience of Revenues and Benefits services, local government pressures and the need to turn ideas into workable practice. That means the training speaks your language, understands your constraints and stays relevant to your world.
If you are looking for a course that is practical, grounded, responsible and genuinely useful, this is the one for you.