The Automation Research Network has begun it investigation with Revenues and Benefits. Although, it has already gone beyond this remit.
In February 2023, saw the first series of online seminar exploring the state of the market and good practice from local councils such as the London Borough of Newham.
The sessions supported by CIPFA, looked at case studies and issues such as data protection, automated decision making and use of Universal Credit data in automated take-up of Council Tax Support.
There will be further sessions later in the year.