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23/09/24 VN Monday Discussion Group – Pension Credit, CTR. Labour’s direction of travel

Posted on 25/09/2024 by Malcolm

In a recent discussion, members of the Independent R&B Discussion Group gathered to address various pressing issues, including pension credit campaigns, data usage, and the potential removal of the single-person discount.

Malcolm Gardner opened the conversation, highlighting the season’s transition to autumn and introducing attendees. He steered the dialogue toward a pressing question from Martin Harding about reusing data for pension credit campaigns, a point many members addressed. Naomi Armstrong contributed by sharing her experience with a campaign but noted that while her local authority had navigated the process using existing forms, securing data without established permissions posed challenges. Bob Wagstaff and Malcolm further debated the nuances of lawful data usage and its implications.

Robert Fox added that the complexity of pension credit claims is a significant barrier, particularly for elderly claimants, emphasizing the need for additional support. He and Elizabeth Whitehead-Davies discussed the long processing times for pension claims, potentially dragging out for years. As the conversation evolved, Sean O’Sullivan, Kevin Stewart, and others expressed concerns over the administrative strain this would place on local authorities.

Later, attention turned to potential changes in government policy regarding the removal or alteration of single-person discounts (SPD) on council tax. Kirsty Brooksmith and others foresaw financial difficulties for local authorities if this change materialized, with Robert calculating a significant revenue increase if SPDs were abolished in his area. However, Sean and Bob noted that while the tax base would increase, collection might not rise in parallel, complicating the situation for local governments.

In conclusion, the group expressed widespread concern that the government’s decisions, whether on pension credits or council tax adjustments, seemed rushed, without sufficient consideration of administrative burdens or the financial impacts on local authorities. Naomi summed up the sentiment, calling it a potential “banana skin” for the government due to poor planning.

Overall, the group advocated for more thought-through approaches, with many feeling that the current policies would result in significant burdens for both claimants and local authorities.

A reminder that VN and inbest are offering free data analysis of your SHBE and/or CTR caseload to help identify those missing out on Pension Credit. With this offer, you’ll get access to a web analytics platform that provides This service is completely free. If you’re interested, contact Manu at Inbest (manu@inbest.ai).  

The recording can be found at https://bit.ly/VNR240923.

Files and reports to be downloaded:

IR&BDG 20240923Download
Growth-MindsetDownload
Localis-Heart-of-the-Matter-Report-AUG24-180x230mm-PRF06Download
send_hidden_costs_survey_results_skynews-report_060924Download
Severe-maladministration-publication-September-2024Download
Working for the Future Final ReportDownload
benefit-cap-statistics-may-2024-tablesDownload

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